Frequently Asked Questions - Account administration

Account administration

Handling multiple grants, tracking usage, adding/removing users from a grant, renewing or extending grants

Adding or removing users from an XSEDE grant is done through the XSEDE User Portal.

For instructions, see https://portal.xsede.org/allocations/managing

Currently there are two ways to add an allocation manager, and also two separate “definitions” of an allocation manager.

The first allocation manager is designated when the proposal is submitted. This allocation manager will have the same permissions as the PI/co-PI: they can submit supplements, transfers, extensions, renewals, etc. and also add or remove users on the allocation.

The second type of allocation manager can be designated at any time. 

  1. Log in to the XSEDE User Portal (portal.xsede.org)
  2. Choose “Allocations/Usage” from the top menu, then the “Manage Users” button. 

This allocation manager will only be able to add or remove users. They will not have the permissions to make actions (supplements, transfers, extensions, etc.) on the allocation.

To reset your PSC password:

  1. Navigate to apr.psc.edu.
  2. Enter your PSC username, and the email linked to your PSC account into the form.
    1. A security code will be sent to the associated email address.
  3. Once you receive the code, copy and paste the code into the web form.
  4. Reset your password on the next screen.

You have 15 minutes to complete the process or you will have to start over.

 

To reset your XSEDE password:

  1. Navigate to portal.xsede.org.
  2. Click the “Sign In” button on the top-right of the screen.
  3. Enter your XSEDE username and the email you have linked with your XSEDE account into the form.
    1. A security code will be sent to the associated email address.
  4. Once you receive the code, copy and paste the code into the web form.
  5. Reset your password on the next screen.

Your proposal number can be found on the confirmation email  you received after you submitted a proposal. If you cannot locate this email, you can login to the XSEDE Portal at portal.xsede.org and click on “Allocations/Usage” under the “My XSEDE” tab. The proposal number will be listed next to the title of the allocation. Please note that if your allocation is still under review, you will not be able to find this information here.

To check the balance of your allocation, login to the XSEDE Portal (portal.xsede.org) and click on “Allocations/Usage” under the “My XSEDE” tab. The next screen will display the allocations you have access to, along with current usage and end dates.

Your files are retained for 3 months after your grant expires.  Once the 3 month grace period is over, they are deleted.

You will be able to log in during the grace period so that you can transfer your files elsewhere, but you will not be able to submit jobs or create new files.

 

If  you would like more SUs to complete your project, you can request a supplement.

To submit a supplement request to your startup, research, or educational allocation,:

  1. Login to the XSEDE Portal at portal.xsede.org
  2. Click on “Submit/Review Request” under the “Allocations” tab. The next screen will display your approved allocation.
  3. Choose the “Supplement” action.

Please note that the option for submitting a supplement will not be available if less than 30 days remain on the allocation.

 If you need more time to complete your project, you can request a calendar extension.

To submit an extension request to your startup, research, or educational allocation:

  1. Login to the XSEDE Portal at portal.xsede.org.
  2. Click on “Submit/Review Request” under the “Allocations” tab. The next screen will display your approved allocation.
  3. Choose the “Extension” action.

Please note this option is only available when 90 days or less remains on the allocation. You will have the option to submit an extension of 3 or 6 months.

To submit a renewal for a Bridges startup allocation:

  1. Login to the XSEDE Portal at portal.xsede.org.
  2. Click on “Submit/Review Request” under the “Allocations” tab.
  3. On the next screen, use the link on the left side of the page to begin your renewal request.

Please note the option for startup renewal will not be available until 30 days or less remains on the allocation. A progress report will be required, in addition to the other mandatory documents.

 

Renewal proposals for research allocations are only accepted during quarterly submission windows (see the submission schedule here: https://portal.xsede.org/allocations/research#schedule). Your renewal proposal is due during the same window in which you submitted in the previous year. 

To start the renewal submission:

  1. Login to the XSEDE Portal at portal.xsede.org.
  2. Click on “Submit/Review Request” under the “Allocations” tab.
  3. On the next screen use the link on the left side of the page to begin your renewal request.

Please note that a progress report will be required, in addition to the other mandatory documents. You must also attach at least one publication to the submission.

To submit a transfer request:

  1. Llogin to the XSEDE Portal at portal.xsede.org.
  2. Click on “Submit/Review Request” under the “Allocations” tab. The next screen will display your approved allocation.
  3. Choose the “Transfer” action.
    • Be sure to use the XSEDE SU Converter when preparing your transfer request (found here: https://portal.xsede.org/su-converter) since all resources are not equal.
    • Also be sure to enter a positive number for the resource(s) you would like to transfer to and a negative number for the resource(s) you would like to transfer from.

There are two parameters to consider: the SLURM account id, which determines which grant the SUs used by a job are deducted from, and the Unix group, which determines which group owns any files created by the job.

See "Managing multiple grants" in the Account Admininstration section of the Bridges User Guide for information on determing your default SLURM account id and Unix group, and changing them either permanently or temporarily, for one job or login session.

  

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