The Pittsburgh Supercomputing Center (PSC) architects, deploys, and operates world-class, high-performance computational resources. Building on its roots within both Carnegie Mellon and the University of Pittsburgh, PSC enables national and international researchers to make use of innovative technologies in addition to a robust array of local and regional collaborators. The Support for Scientific Applications group within PSC is responsible for identifying solutions to a myriad of issues facing researchers.
ACCESS is an advanced computing and data resource program supported by the U.S. National Science Foundation (NSF) under the Office of Advanced Cyberinfrastructure.
We are seeking a User Engagement Specialist to join our Support team. In this role, you will primarily be responsible for engagement and support of computational scientists, engineers and scholars in a state-of-the-art heterogeneous high performance computing and data analytics environment. Mission-critical duties include developing support relationships with scientists from all over the USA and beyond on complex computational issues of operating systems, compilers, security, algorithms, applications software packages, code optimization, etc.; training; documentation; software development; and performance monitoring. You will collaborate with the broader PSC staff of facilities, network, scientific, AI, data, and administrative support specialists to address and resolve user problems. You will also be responsible for the engagement and support of researchers of the ACCESS ecosystem as a member of the ACCESS Allocations team.
Core responsibilities include:
- Read and respond to issues reported by PSC’s community in a timely manner.
- Read and respond to issues reported by the ACCESS community regarding Allocation related issues in a timely manner.
- Collaborate with members of the Support and Facilities teams to solve environment and software issues.
- Collaborate with members of the ACCESS Allocations team.
- Communicate via a ticket system, email, telephone/videoconferencing, and in person with various stakeholders.
- Learn and keep current with emerging technologies.
Flexibility, excellence, and passion are vital qualities within PSC. Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.
You should demonstrate:
- Desire to learn and share new skills and technologies for continuing team development required.
- Experience with Linux and Python preferred.
- Familiarity with ticket management system preferred.
Qualifications:
- Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, or another relevant field required.
- Minimum one year of help desk, customer support, or related experience preferred.
Requirements:
- Successful background check
Additional Information:
- Sponsorship: Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over sponsorship of an employment visa for this opportunity.
- Work Posture: This position is operating on a hybrid schedule, with an on-campus/in office presence 3 days a week.
- This is a full–time (37.5 hours/week), exempt position
- Travel Requirements: You should be able to travel both domestically and internationally and be willing to work outside of normal business hours as needed.
Are you interested in this exciting opportunity? Please apply